Enicstra Support

Customer Service

Get help with an order, return, warranty, quote, purchase order, or a hard-to-find industrial part.

What would you like to do?

Choose a task to reach the right place quickly.



Track my orderView order status and shipment details



Start a returnAsk about eligibility and next steps



Request a quoteGet pricing, availability and lead time



Change or cancel an orderContact our team as soon as possible



Submit a purchase orderSend your PO to our sales team



Sales tax exemptionSubmit your certificate for secure review

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Help topics

Answers to the questions industrial buyers ask most often.

Ordering & payment

Which payment methods can I use?
Available payment methods are shown securely during checkout. Contact us before ordering if your company needs to use a purchase order.
Where can I review my orders?
Sign in to My Account to review available order details. Our customer-service team can also assist with a specific order number.

Shipping & delivery

When will my order ship?
Availability and lead times vary by item. Tracking information is provided when an eligible shipment leaves the supplier or warehouse.
Do you ship internationally?
Yes. Enicstra supports U.S. and international orders. Shipping charges and delivery options depend on the destination and order.

Returns & warranty

How do I request a return?
Email our customer-service team with your order number, part number, quantity and reason for return so eligibility can be reviewed.
What warranty does Enicstra provide?
Products sold by Enicstra are covered by the 12-Month Enicstra Warranty. Contact us with the order and part details to begin a warranty review.

Quotes & sourcing

What should I include in a quote request?
Send the manufacturer, exact part number, quantity, required condition, destination and requested delivery date whenever possible.
Can you source obsolete or hard-to-find parts?
Yes. Enicstra sources current, surplus, obsolete and hard-to-find industrial automation and electronic components through a global supplier network.

Products & technical help

How can I confirm the correct part?
Use the manufacturer part number as the primary reference. Send clear label photos and application details if you need additional identification support.
What if a product image differs from my part?
Product images may be representative. Confirm the manufacturer part number and listed specifications before ordering, or contact us for assistance.

Accounts & documents

Do I need an account to place an order?
Checkout availability depends on the order and payment method. Creating an account makes it easier to review your available order history and saved details.
How do I request purchasing documents?
Email the document name, company name and related quote or order number to our customer-service team.

Personal support

Still need help?

Send your order number or exact manufacturer part number so our team can respond efficiently.

Business hours: Monday–Friday, 9:00 AM–6:00 PM CST

+1 (314) 228-5400Call support
customerservice@enicstra.comEmail support
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