Welcome to Enicstra LLC!

These are the terms and conditions for:

• https://enicstra.com

The following terms and conditions apply to the website and services offered by Enicstra. By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. 

In these terms and conditions, the words “website” refer to the Enicstra website, “we”, “us”, “our”, and “Enicstra”, refers to Enicstra LLC, and “customer”, and “user”, refers to you, the user or customer of Enicstra.    

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICES FROM ENICSTRA.

1. ACCEPTANCE OF TERMS

This agreement sets forth the legally binding terms for your use of the website and services offered by Enicstra. By accessing and using the website and its services, you agree to abide by the provisions of this agreement. If you do not agree to these terms, you must refrain from using the website and services. We reserve the right to modify this agreement at any time, and such modifications shall be effective upon posting on the website. By continuing to use the website and services following the posting of any modifications, you agree to be bound by the updated terms; therefore, it is important that you review this agreement periodically.

Enicstra reserves the right, in its sole discretion, to refuse to provide services to any user or customer and to modify its eligibility criteria at any time. This provision shall be inapplicable in those jurisdictions where it is prohibited by law and, in such cases, the right to access the website and services will be revoked.

By using the website and services, you represent and warrant that you have full power, authority and capacity to enter into this agreement and to perform all obligations hereunder. You further represent and warrant that you are not subject to any legal incapacity or contractual restriction that would prevent you from entering into this agreement.

2. NOTIFICATIONS AND NEWSLETTER

By providing Enicstra with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the “unsubscribe” option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.

3. QUOTES AND ORDERS

Users interested in purchasing Enicstra products have several options to start the ordering process. First, they can request a quote through our website. Each product page contains an inquiry and contact form that allows users to describe their specific needs. Once the form is completed, Enicstra will process the request and send a quote directly to the email provided by the user.

Alternatively, customers who prefer direct contact can reach our sales team via a phone call. Our team of experts is available to answer questions, discuss technical details and provide a quick and detailed quote within minutes, ensuring personalized attention. In addition, users have the option to use our live chat feature, located at the bottom left of our website, to connect directly with a sales agent in real time.

All quotes issued by Enicstra will be valid for 30 calendar days from the date of issuance, unless a different term is explicitly stated in the quote itself. During this period, users will be able to confirm their intention to proceed with the purchase under the terms and conditions set forth in the quote.

Each quote will include the steps required to place the order, as well as the payment options and methods accepted. Once the customer makes the payment and the order is confirmed, Enicstra will send a confirmation email to the customer. This email will include details of the order, estimated delivery times and the contact details of a Customer Service Executive specifically assigned to the customer to handle any further queries.

Enicstra’s customer service team is available to provide support at any stage of the purchase process. Should the customer experience any problems, have any questions regarding the order or need to make any changes, they may contact their Customer Service Executive directly using the details provided in the order confirmation.

In the event the customer wishes to cancel their order, they must notify their assigned Customer Service Executive using the contact details provided on the order confirmation. All cancellation requests will be subject to Enicstra’s review and approval, in accordance with our internal policies and applicable legal provisions.

Enicstra reserves the right to make changes to unconfirmed quotes if unforeseen circumstances occur that affect costs, shipping or product availability. In such cases, the customer will be notified of the changes before proceeding with the order. By accepting a quote, the customer acknowledges and agrees to these terms and conditions associated with the quotation and ordering process.

4. PAYMENTS

Enicstra offers its clients a variety of secure and convenient payment methods to facilitate transactions. Payments can be made via direct bank transfers, ACH transfers through Bank of America, PayPal and all major credit and debit cards, including Visa, MasterCard and American Express. These methods have been selected to ensure maximum security for each transaction and to accommodate the preferences and needs of our clients.

We accept payments in a wide range of international currencies to provide flexibility to our clients worldwide. However, our preferred transactions are in US Dollars (USD). Should you choose to make a payment in a different currency, please be advised that additional charges associated with currency conversion rates or fees imposed by payment processors or financial institutions may apply. These additional costs will be the responsibility of the customer, and we recommend that you check with the issuing institution of your payment method for further details on such charges.

It is the responsibility of the client to ensure that payment is made in full and on time, in accordance with the instructions specified in the quote or invoice issued. Enicstra reserves the right not to proceed with the processing of orders until full payment has been received and verified in the accepted methods. In the case of payments made by bank transfer or ACH, the client should be sure to include the assigned order or reference number to facilitate the identification of the payment.

Once payment has been received and the order has been confirmed, Enicstra will send the client a confirmation email, which will include the corresponding electronic invoice. This confirmation will serve as proof of the transaction and will detail the order information, including the products purchased, the amounts paid and the agreed delivery terms. The client should keep this invoice for any future reference.

In the event of any error in payment or discrepancy in billing details, it is the responsibility of the client to immediately notify Enicstra to resolve the issue. Enicstra undertakes to make reasonable efforts to remedy any payment-related inconvenience, provided it is communicated in a timely manner. However, we shall not be liable for delays in order confirmation resulting from errors in the details provided by the client or delays in the systems of financial institutions.

The use of a payment method implies that the customer accepts and is subject to the terms and conditions imposed by the provider of the relevant payment method, as well as any applicable regulations in the relevant jurisdiction. Enicstra shall not be liable for additional charges, delays or problems arising from the policies or operation of third parties involved in payment processing.

In the event of refunds, adjustments or other modifications to the payment, Enicstra reserves the right to carry out such transactions in the same currency and by the same method originally used for payment, unless otherwise agreed with the customer. By making a payment to Enicstra, the client accepts these conditions and assumes responsibility for complying with the provisions detailed herein.

5. WARRANTY

Enicstra is committed to providing high quality products and services backed by warranties to ensure the satisfaction of our clients. All new products purchased through Enicstra are subject to the manufacturer’s standard warranty, the terms, coverage and duration of which will vary depending on the make and model of the product. Customers are responsible for reading and understanding the specific terms of such warranty, which will be available in the documentation provided with the product or on the manufacturer’s website.

For products used, repaired or replaced through our technical service, Enicstra offers a 3-month warranty from the date of delivery. This warranty covers defects in materials and workmanship that may arise during normal and proper use of the product, provided that the instructions for use and maintenance provided are followed. Should a problem arise within this period, our Customer Care Team will be available to guide the client through the resolution process, which may include additional repairs, replacements or, in certain cases, refunds.

If a product fails or is defective within the first 14 days of delivery, the client may opt for immediate replacement of the product with a comparable item, subject to availability. If a comparable item is not in stock, Enicstra will issue a full refund, including shipping costs associated with the original transaction. This right does not limit or affect subsequent warranties applicable under the terms and conditions.

After the initial 14-day period, warranty coverage will be adjusted to the applicable standard terms under either the 3-month warranty provided by Enicstra or the manufacturer’s warranty for new products. Enicstra will evaluate all warranty claims on an case-by-case basis, and the client may be requested to provide proof of purchase, detailed defect information and, in some cases, shipment of the defective product to our facility for inspection.

It is important to note that the warranty does not cover damage caused by misuse, neglect, unauthorized modifications, accidents, normal wear and tear or any damage resulting from conditions not foreseen by the product specifications. Furthermore, Enicstra shall not be liable for direct and indirect losses, business interruptions or any consequential damages not expressly covered by this warranty.

To initiate a warranty claim, clients should contact our Customer Service Team through the channels provided in their order confirmation. Any requests outside of the applicable warranty period will not be processed.

5. LIMITATION OF LIABILITY

Enicstra provides electronic components and industrial automation parts under the terms set forth herein. However, the customer acknowledges and agrees that Enicstra acts as a provider of parts and components, and not as a manufacturer or installer. Therefore, Enicstra makes no express or implied warranties as to the suitability, functionality, compatibility, performance or any other aspect related to the specific use of the products, beyond the warranties expressly stipulated in the relevant section or those provided by the original manufacturer.

The customer is solely responsible for evaluating the suitability of the products purchased for its particular needs, including their installation, use and maintenance. Enicstra assumes no liability for any direct, indirect, incidental, special or consequential damages arising from the use, misuse, improper installation, improper maintenance or any other action taken with the purchased products, even when advised of the possibility of such damages. This includes, but is not limited to, economic loss, business interruption, loss of data, damage to equipment or any other consequence arising from the use of the products.

In situations where the customer receives defective or damaged products, Enicstra’s liability shall be limited exclusively to the provisions set forth in its refund and return policy. Any claim must be made within the time limits and conditions stipulated, and the customer acknowledges that he/she shall not be entitled to additional compensation beyond what is specified in such policies.

Enicstra shall not be liable for delays or failures to deliver products caused by events beyond its reasonable control, including, but not limited to, natural disasters, labor disputes, transportation disruptions, government restrictions, telecommunications system failures or any other force majeure circumstances. In such cases, delivery times may be adjusted as necessary.

The customer agrees that any technical advice or information provided by Enicstra is for informational purposes only and does not constitute a warranty or assumption of any liability with respect to the final result of the installation or use of the product. Such advice is provided on the basis of general product knowledge, but the customer should refer to qualified professionals for specific evaluations.

Enicstra limits its liability in all cases to the purchase price of the products purchased, expressly excluding any obligation to compensate additional damages or consequential damages that may arise from the contractual relationship. By using Enicstra’s products and services, the customer acknowledges and accepts the terms of this limitation of liability clause.

6. COPYRIGHT

All content on Enicstra website, including, without limitation, names, logos, trademarks, images, text, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Enicstra or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on Enicstra are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, scrapped or distributed in any way, or otherwise used for any purpose, by any person or entity, without Enicstra prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize Enicstra or any part of the material for any purpose other than its intended purposes is strictly prohibited.

7. COPYRIGHT INFRINGEMENT

Enicstra will respond to all inquiries, complaints and claims regarding alleged infringement for failure to comply with or violation of the provisions contained in the Digital Millennium Copyright Act (DMCA). Enicstra respects the intellectual property of others, and expects users to do the same.  If you believe, in good faith, that any material provided on or in connection with the website infringes your copyright or other intellectual property right, please send us your copyright infringement request pursuant to Section 512 of the Digital Millennium Copyright Act (DMCA), via our contact information, with the following information:    

• Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
• A statement that specifically identifies the location of the infringing material, in sufficient detail so that Enicstra can find it on the website. 
• Your name, address, telephone number and email address.
• A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the copyright owner, or its agents, or by law.
• A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorized to act on its behalf.
• An electronic or physical signature of the copyright owner or of the person authorized to act on the copyright owner’s behalf.

8. PERSONAL DATA

Any personal information you submit in connection with your use of the website and our services will be used in accordance with our privacy policy. By using the website and our services, you consent to our collection and storage of your personal information. View our privacy policy.

9. PROHIBITED ACTIVITIES

The following activities are prohibited:

• Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
• Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
• Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
• Deep-link to any portion of the services for any purpose without our express written permission.
• “Frame”, “mirror” or otherwise incorporate any part of the website into any other websites or service without our prior written authorization.
• Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Enicstra in connection with the services.
• Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.

10. DISCLAIMER OF WARRANTIES

Due to the nature of the Internet, Enicstra provides and maintains the website on an “as is”, “as available” basis and does not promise that use of the website will be uninterrupted or error free. We will not be liable to you if we are unable to provide the website or our services for any reason beyond our control.

Our website may from time to time contain links redirecting to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will compensate and/or reimburse Enicstra for any loss or damage caused as a result.

Enicstra shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Enicstra excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Enicstra and Enicstra shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• Any incorrect or inaccurate information on the website.
• The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
• Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
• Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
• Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Enicstra.
• All representations, warranties, conditions and other terms which but for this notice would have effect.

11. ELECTRONIC COMMUNICATIONS

Enicstra will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorized human action, including errors or mistakes.

12. INDEMNIFICATION

You agree to defend and indemnify Enicstra from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

• Your breach of this agreement or the documents referenced herein.
• Your violation of any law or the rights of a third party.
• Your use of the website and services.

13. CHANGES AND TERMINATION

We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and customers. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.

14. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by Enicstra, shall constitute the entire agreement between you and Enicstra concerning and governs your use of the website and the services.

15. FORCE MAJEURE

Enicstra shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.

16. DISPUTE RESOLUTION

Any dispute, claim or controversy arising between a user and Enicstra in connection with these terms and conditions, the use of the website or the services provided, shall be resolved exclusively through alternative dispute resolution mechanisms, including mediation and arbitration, as detailed below.

First, both parties agree to use their best efforts to resolve any dispute informally. This includes direct communication between the parties involved to identify and address concerns or disagreements quickly and efficiently. Users may contact Enicstra through designated support channels to raise any disputes. The company commits to respond within a reasonable period of time, providing an opportunity to resolve the issue without resorting to formal procedures.

If the parties fail to resolve the dispute informally within thirty (30) days of initial notification of the dispute, the dispute will be submitted to mediation. The mediation shall be conducted before a neutral mediator selected by mutual agreement of the parties. If the parties are unable to agree on a mediator within an additional fifteen (15) days, a mediator shall be appointed through a recognized mediation agency. The costs of the mediation shall be shared equally between the parties, and the mediation shall be conducted in English and at a mutually agreed location or, if both parties agree, through a virtual platform.

If mediation does not result in a mutually satisfactory resolution, the dispute shall be resolved by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association (AAA) or a similar internationally recognized body. The arbitration shall be conducted by a single neutral arbitrator, who shall be selected in accordance with the rules of the arbitration body. The place of arbitration shall be (insert city or state). The language of the arbitration shall be English.

The arbitrator shall have exclusive authority to resolve the dispute, including determining the applicability and validity of these dispute resolution terms. The arbitrator’s decision shall be final and binding on both parties, and may be entered as a judgment in any court of competent jurisdiction. Unless prohibited by applicable law, the parties agree to waive any right to bring the dispute in court or to participate in a class action.

This dispute resolution clause does not preclude Enicstra from seeking injunctive or equitable relief in the event of intellectual property rights infringement, misuse of the platform, or any act that may cause irreparable harm, in which case it may go directly to a court of competent jurisdiction without exhausting alternative dispute resolution mechanisms.

By accepting these terms, users expressly waive any right to a jury trial and agree that all disputes will be resolved in accordance with the procedures set forth in this clause, with the objective of minimizing the costs and time associated with formal litigation. The parties assume their own costs associated with mediation and arbitration, unless otherwise agreed or specifically provided by the arbitrator.

17. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of the United States, specifically the Uniform Commercial Code (UCC) and the applicable laws of the State of (Insert State). Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the state or federal courts of the State of (Insert State). This applies unless binding arbitration is agreed to in the applicable section.

18. FINAL PROVISIONS

Your use of our website and services is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorization to use our services does not extend to jurisdictions where these provisions are not respected or applied.

Our commitment to compliance with these terms is strictly governed by applicable laws and legal processes. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our website. Information provided or collected in connection with the use of the website will be subject to these requirements.

In the event that any provision of these terms and conditions is declared invalid, illegal or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. Failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.

We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

19. CONTACT INFORMATION

If you have questions or concerns about these terms, please contact us using the contact information below:

Enicstra LLC.
+1 515-525-1951
231 S. Bemiston Avenue Suite 800 St Louis, MO 63105
customerservice@enicstra.com