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- +1 314-228-5400
- 231 S. Bemiston Avenue Suite 800 St Louis, MO 63105
- customerservice@enicstra.com
FAQ
Why do our products ship in 7–10 Days?
We partner with a global network of warehouses and manufacturers to source genuine, high-quality components. To ensure every item meets our strict standards, each product is carefully inspected and, when necessary, functionally tested before dispatch. Many of our parts are in high demand and may require allocation from multiple locations, as well as completion of import and customs clearance. This process allows us to deliver authentic, fully verified products you can trust—every time.
What does “Available on Backorder” mean?
If an item is marked as “Available on Backorder,” it means the product is currently out of stock but can still be ordered.
Once your order is placed, we will email you with the estimated lead time for delivery. You’ll have the option to confirm or cancel your order based on the provided timeline.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk purchases. If you’re interested in ordering in large quantities, please contact us at sales@enicstra.com to discuss volume discounts and customized quotes.
What payment options and currencies do you accept?
We aim to make your purchase seamless by offering multiple payment options, including bank transfers, PayPal, and major credit and debit cards such as Visa, MasterCard, and American Express. We accept payments in most major global currencies, although we prefer US Dollars (USD) transactions. Payments in other currencies may incur additional charges.
Do you offer global delivery?
Yes, we offer reliable worldwide shipping. Our efficient logistics network allows us to process and ship orders to customers across the globe with ease and precision.
Please note: All international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Enicstra does not collect or cover these charges.
What is your warranty policy?
Enicstra LLC offers a 12-month warranty for new and refurbished products and a 6-month warranty for used products, starting from the delivery date. If you receive a damaged or incorrect item, please report it within 7 days of delivery. To request a repair, replacement, or refund, contact us at customerservice@enicstra.com. All claims are subject to evaluation. Refunds are issued only if repair or replacement is not possible.
How will the orders be shipped?
Enicstra partners with trusted carriers including USPS, UPS, FedEx, and DHL to ensure safe and timely delivery of every order.
We offer free domestic shipping on orders over $50. For international orders, additional shipping costs will apply based on the destination and selected carrier service.
How long is my quote valid?
Our quotes are valid for 30 days from the date they are issued unless otherwise specified at the time of quotation.
What is your returns policy?
If you are dissatisfied with the part(s) you received for any reason (subject to our Terms and Conditions), you may take advantage of our 30-day return-to-base policy, which allows you to request an exchange or a full refund.
Please note that customers are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Who can I contact if something goes wrong?
If you have any questions or encounter any issues with your order, please reach out to our Customer Support Team at customerservice@enicstra.com. We’re here to help and will respond as promptly as possible.
Do you offer trade credit agreements?
Yes, we understand the importance of trade credit in business operations and provide credit agreements upon request, subject to eligibility. For more information, please contact our team.
How can I cancel my order?
If you wish to cancel your order, please contact us at customerservice@enicstra.com as soon as possible. All cancellation requests are subject to approval by Enicstra LLC and must comply with our Terms and Conditions.
Do you accept sales tax exemption certificates?
Yes. If your organization is tax‑exempt (e.g., reseller, nonprofit, government, educational), please email a copy of your valid exemption certificate to customerservice@enicstra.com.
Our team will review and apply the exemption to your account/orders. To avoid being charged tax, please send the certificate before placing your order (or we can refund the tax after verification if the order has already been placed).