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- +1 314-228-5400
- 231 S. Bemiston Avenue Suite 800 St Louis, MO 63105
- customerservice@enicstra.com
FAQ
How do I submit a part inquiry?
We prioritize quick delivery, especially during critical breakdown situations, and aim to dispatch parts on the same day your order is placed whenever possible. However, delivery times may vary based on factors such as the condition of the part and its source location. Each order is handled individually to ensure the fastest and most efficient service. Delivery timescales will be communicated on your quote or by our sales team, and once payment is received, your order will be processed promptly for shipment.
Do you provide a warranty as standard?
We provide a 3-month warranty on eligible used, repaired, and service-exchanged items, while new products come with the manufacturer’s standard warranty. Should any issues arise within 3 months of delivery, our Customer Support Team will assist you and guide you through the resolution process. If a product fails within the first 14 days, we will replace it with a comparable item or, if unavailable, issue a full refund, including shipping costs. After the initial 14 days, our standard warranty terms will apply.
What payment options and currencies do you accept?
We aim to make your purchase seamless by offering multiple payment options, including bank transfers, PayPal, and major credit and debit cards such as Visa, MasterCard, and American Express. We accept payments in most major global currencies, although we prefer US Dollars (USD) transactions. Payments in other currencies may incur additional charges.
Do you offer global delivery?
Yes, we provide reliable global shipping, ensuring parts can be delivered to virtually any location worldwide. Our streamlined logistics network enables us to process and ship orders efficiently, allowing us to serve customers across the globe with ease and precision.
How will the orders be shipped?
Enicstra partners with trusted services such as UPS Worldwide Expedited, UPS Worldwide Saver, UPS Worldwide Express, FedEx Express, FedEx Priority, and FedEx Standard to guarantee safe and prompt delivery of all orders.
How long is my quote valid?
Our quotes are valid for 30 days from the date they are issued unless otherwise specified at the time of quotation.
What is your returns policy?
If you are dissatisfied with the part(s) you received for any reason (subject to our Terms and Conditions), you can take advantage of our 14-day return-to-base policy. This allows you to request an exchange or a full refund.
Who can I contact if something goes wrong?
Our dedicated Customer Support Team is available to assist with any issues or questions you may have after placing an order. You can find the direct contact details for your assigned Customer Support Executive at the bottom of your order confirmation.
Why can't I see a price for a part?
At Enicstra, we deal with a variety of parts, including new, reconditioned, and hard-to-find obsolete components. The market value of these parts often fluctuates, making it impractical to list fixed prices on our website. We evaluate each request individually to provide you with the most accurate and competitive pricing, sourcing and pricing the part specifically for your inquiry.
Why can’t I see a picture of the part I want?
Parts we supply come in different conditions, including new, refurbished, or obsolete, and their appearance can vary. To ensure there is no confusion or mismatch between expectations and reality, we have chosen not to feature images of parts on our website. This helps us maintain transparency and consistency with every order.
Do you offer trade credit agreements?
Yes, we understand the importance of trade credit in business operations and provide credit agreements upon request, subject to eligibility. For more information, please contact our team.
How can I cancel my order?
If you wish to cancel your order, please use the contact details provided at the bottom of your order confirmation to contact your dedicated Customer Support Executive. All cancellations are subject to approval by Enicstra LLC.