We’re always ready to assist you
Submit A Request
Reach us through our form.
Give Us A Call
Connect with a representative.
Live Chat
Chat live with our support team.
Get In Touch With Us
Submit a request through our form and we’ll respond within 2 business days.
- +1 314-228-5400
- 231 S. Bemiston Avenue Suite 800 St Louis, MO 63105
- customerservice@enicstra.com
FAQ
What is your warranty policy?
All new products purchased from Enicstra LLC are backed by a 12-month warranty. We will repair any covered issue at no cost. If a repair is not possible, we will provide a full refund. For warranty support, please email customerservice@enicstra.com.
What happens if an item has a lead time longer than two weeks?
If an item requires a lead time of more than two weeks, we will notify you immediately. Your order will only be confirmed once you acknowledge and approve the lead time.
What is your returns policy?
If you are dissatisfied with the part(s) you received for any reason (subject to our Terms and Conditions), you may take advantage of our 30-day return-to-base policy, which allows you to request an exchange or a full refund.
Do you offer global delivery?
Yes, we offer reliable worldwide shipping. Our efficient logistics network allows us to process and ship orders to customers across the globe with ease and precision.
Please note: All international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Enicstra does not collect or cover these charges.
How will the orders be shipped?
Enicstra partners with trusted carriers including USPS, UPS, FedEx, and DHL to ensure safe and timely delivery of every order.
We offer free domestic shipping on orders over $50. For international orders, additional shipping costs will apply based on the destination and selected carrier service.
Who can I contact if something goes wrong?
If you have any questions or encounter any issues with your order, please reach out to our Customer Support Team at customerservice@enicstra.com. We’re here to help and will respond as promptly as possible.
How can I cancel my order?
If you wish to cancel your order, please contact us at customerservice@enicstra.com as soon as possible. All cancellation requests are subject to approval by Enicstra LLC and must comply with our Terms and Conditions.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk purchases. If you’re interested in ordering in large quantities, please contact us at sales@enicstra.com to discuss volume discounts and customized quotes.
What payment options and currencies do you accept?
We aim to make your purchase seamless by offering multiple payment options, including bank transfers, PayPal, and major credit and debit cards such as Visa, MasterCard, and American Express. We accept payments in most major global currencies, although we prefer US Dollars (USD) transactions. Payments in other currencies may incur additional charges.
How long is my quote valid?
Our quotes are valid for 30 days from the date they are issued unless otherwise specified at the time of quotation.
Do you offer trade credit agreements?
Yes, we understand the importance of trade credit in business operations and provide credit agreements upon request, subject to eligibility. For more information, please contact our team.
Do you accept sales tax exemption certificates?
Yes. If your organization is tax‑exempt (e.g., reseller, nonprofit, government, educational), please email a copy of your valid exemption certificate to customerservice@enicstra.com.
Our team will review and apply the exemption to your account/orders. To avoid being charged tax, please send the certificate before placing your order (or we can refund the tax after verification if the order has already been placed).